The wire guy’s keys: specialist claiming to your workplace for energy Warner wire is telling all on Reddit
Somebody declaring becoming a Time Warner wire technician was spilling keys on Reddit.
Time Warner cable tv, the second-largest carrier of TV and websites in the United States, informed Quartz that it’s looking at the listings. “We’re unable to verify if this person is clearly an ongoing or previous staff member,” a spokesman mentioned.
Reddit individual cableguy_the started an “Ask me personally nothing” (AMA) bond, posting photo of his ID badge and consistent as purported proof his job. His solutions to the questions arriving are incredibly candid. Below are a few features (typos maintained).
On Comcast’s pending exchange period Warner cable tv:
We desire the merger because the recent people responsible may be the worst in latest history. Lots of people getting fired because difficult metrics. All of the power has-been fond of customer care staff and stripped through the those who actually look at the residences and fix difficulties . It’s a mess and business is being operated like shit IMHO [in my personal simple advice].
In the tension between professionals and customer service associates:
Yea support service staff and specialists were fighting a war that nobody sees. https://datingmentor.org/chatib-review/ We detest all of them, they dislike united states. They inform customers the issue is the apparatus with regards to hardly ever was. We tell people to simply disregard what the guy in the phone states because it’s likely that excellent, they have never wired a home, strung a drop or solved wire.
On what’s truly wrong along with your connections:
Don’t believe 50per cent of precisely what the representative in the cellphone informs you. Simply schedule the technology. Try to let him operate. He’s done this before. The rep simply suggestions phones. it is almost NEVER the gear causing the concern.
On the trick to get much better assistance:
When a technical shows up ,ask for their managers number. Make sure he understands it’s just not burning your but to intensify a problem. He may phone their sup to be certain its cool but that can help.
On what’s stopping quicker net grab rates:
Really, standard analogue wire. Required up sooo a lot bandwidth . 1 station per volume vs bonding numerous frequencies to produce 8 stations for a downstream and 4 for an upstream . Even as we get 100percent electronic tv.. websites will have quicker. Additionally obstruction. If you live around a college it is the worst . Granny would use their 15 meg for e-mail and surfing but youthful Johnny college or university child sucks within the bandwidth in the area utilizing netflix and torrenting and games. However they pay the exact same. IMHO what might correct that is capping information and giving everyone else uncapped speeds.
On exactly why splitting the cable tv connections was an awful idea:
Setting up a splitter just to attenuate the sign is actually dumb we have affairs called attenuators that this without adding unneeded splitter. But it’s true that excessive transmission is simply as poor as insufficient we call that distortion
On whether this Reddit AMA will surely cost him their work:
I would become fired based who grabs myself. I may buy an additional benefit its so hard to inform making use of way this provider is now structured.
As to how Wi-Fi signals is unreliable, and that can feel vanquished by gates and wall space:
Yes very true. Plaster walls particularly.Solid material doors, in a basements as soon as the router is found on another floor or the other way around. Wi-fi are a fickle creature.
In your “broken” cable tv modem:
Yea I listen this a large number. I would say in a given seasons I’d say 5per cent of this modems I switched comprise really faulty. We carry out plenty of puppy and pony program and simply swap they anyway. The issue is more often than not perhaps not devices linked. Modems either services or they don’t. Discover thus little around. They might be simple units. I have show visitors utilizing my computer every little thing employed alright, then switch returning to their particular machines and every thing goes toward shit. They nevertheless require a unique modem..Its insanity.